Managed IT Solutions


Connecticut’s Best Managed IT & Security Solution For Over 20 years

Managed IT Services

The main benefit for outsourcing your technology services and support, referred to as “Managed IT Services”, is to receive IT support at a reduced cost than having the talent in-house. There are plenty of features and benefits, but the main reason is cost. We run into 2 types of decision makers – those who understand and see the value of what managed service provider can bring, and those who do not. If your business currently has less than 13 full-time employees who are using computers to stay productive, it doesn’t make financial sense yet. For those businesses with 14 or more employees, this is the only way to get your IT services delivered. 

It’s really simple. We help you to outsource the ‘utilities’ such as antivirus/backup/spam filtering, while helping to monitor and play a proactive role in your business technology.

What You’ll Get From Managed IT Services

By implementing powerful remote monitoring and management solutions, you can eliminate IT inefficiencies, automate services and master proactive IT service delivery. You’re company will benefit from:

  • Crowdsourcing Experience: Managed Service Providers, MSPs, can also offer a wealth of experience from actively managing multiple client accounts that in-house teams would not collectively have.
  • Forecast Expenses: By outsourcing your IT services and support to an MSP, organizations are able to forecast their monthly, quarterly and yearly expenditure on IT in addition to free up internal resources from focusing on this area in which they are not versed. This allows the team to focus on growing the business without worrying about day-to-day IT issues or requirements.
  • Security Best Practice: If your business wishes to free up internal resources, who are not versed, nor have the time, you’ll also gain advice on what best practices or security standards you need to comply with. MSP work with standards such as PCI and HIPAA compliance on a regular basis and are able to steer your business within the parameters and regulations it needs to adhere to.

We manage IT so you don’t have to.

Effectively servicing clients’ technology takes the right mix of people, process, and tools. 

Here’s Why Our Customers Choose To Partner With Us:

We offer 2 great products

Blue Steel and Level 1. Each program includes an app to help manage the security, backup and maintenance of your devices AND an educational component to help make your team more better (ok, it helps to make them more proficient with the technology in the office as well).

We include 1-click installations.

Within our app, you can immediately install (or upgrade) commonly used utilities, such as Adobe Reader, Java, Flash, CutePDF.  As well as apps used for some of our premier services, Vonage, Streamline, Mesh and SaveIT.

We work with all of your technology vendors.

Whether you are having an issue with your website, your phone vendor or your printer tech – we can help streamline the process and get the desired result communicated to your vendor.


Our team works from a process.

If you’ve never read The E-Myth by Michael Gerber, it’s a must read for any business owner – my take away from that book is the basis for our Streamline app.  Create a process for everything that happens here – both internal and partner-facing; and you will always get the desired result.

When you dial – someone will pick up. 

There is no automated menu to go through, just dial and you’ll get someone on our team.  This is a simple pleasure when dealing with customer service companies – we don’t want you to have to wait to decide which department you need.

We are driven to help you succeed. 

Customer service is king and we know just how important it is for your small business to compete with the big guys. We offer strategies to create intuitive and effective experiences. 

Exceptional customer service

When it comes to customer service, nobody comes close to Now IT Works. No other solutions provider can match our super quick response times, extraordinary customer support, 24/7 proactive piece of mind, or our ability to deliver innovative technology solutions that work exactly how you expect them to.

What Our Clients Are Saying

IT Strategy & Business Planning

“Working in a partnership allows us to increase our efficiencies within the office and make sure that everything is up to date and it really helps us to plan our road-map as to where we are going.”

Francesco P. President | Hartford, CT

Protecting Data & Cloud Computing

“Difficult situation, happy to have Chris on our team!  Thanks for all of your support.  Your team has been outstanding (as always).”

Penny W. Principal | Hartford, CT

Securing Remote Employee Access

“While you can get technology from a number of places, the key element is who is delivering the service?  We just found that the commitment for delivering the product was there they have the technology, they have the skills”

Parker E. President | Hartford, CT

Working With Our Team Is Easy

Your Customized IT Strategy From An IT Partner You Can Trust

  • Schedule your remote introduction

    Meet with one of our Remote Workplace Specialists to identify the core pieces of your business technology and how everything fits in a ‘work from anywhere’ situation.

  • Your customized plan

    We’ll deliver your business strategy showing you what your business would look like if you could access it from anywhere and on any device.

  • Get out of your office

    With your customized plan, you and your staff are ready to work with ease from anywhere and anytime.